Policies

Welcome to Peggy & Pip. By shopping with us, you agree to the policies below. We’ve kept everything clear, fair, and easy to understand.

⸻

1. Privacy Policy

Peggy & Pip is committed to keeping your personal information safe.

What We Collect

We may collect information when you:

• Place an order

• Create an account

• Subscribe to our emails

• Contact us for support

How We Use Your Information

Your information is used to:

• Process and deliver your orders

• Contact you about your order or account

• Improve our website and services

• Send optional marketing emails (you can opt out anytime)

Sharing Your Information

We never sell your data.

We only share it with trusted partners such as payment providers, couriers, and website platforms that help us fulfil your order.

Cookies

Our website uses cookies to improve browsing, personalise content, and analyse website traffic.

Your Rights

You may request to view, update, or delete your personal data at any time by contacting us.

⸻

2. Shipping Policy

Processing Time

Orders are typically processed within 14 business days. Please keep an eye on the home page banner at the top for more accurate information.

Delivery Time

Delivery usually takes 2 to 4 business days once dispatched.

International Shipping

International shipping may be available. Customers are responsible for any customs or import fees.

Delays

We are not responsible for delays caused by couriers, weather conditions, customs procedures, or other external factors, but we will always support you if an issue arises.

⸻

3. Returns Policy

We hope you love your purchase from Peggy & Pip. If not, we offer returns on eligible items within 14 days of delivery.

To be eligible for a return:

• Items must be unused

• Items must be in their original packaging

• Proof of purchase must be provided

• Return shipping is the customer’s responsibility unless the item is faulty

Non-Returnable Items

Please note that personalised or custom-made items cannot be returned, as they are created especially for you.

If your personalised item arrives damaged or incorrect due to a mistake on our part, we will replace it at no additional cost.

⸻

4. Exchange Policy

Exchanges are accepted for non-personalised items only, subject to stock availability.

Personalised items cannot be exchanged, unless they arrive faulty or with an error made by Peggy & Pip.

Customers are responsible for return shipping costs on exchanges unless the product was faulty.

⸻

5. Order Cancellation Policy

• Orders can be cancelled within 24 hours of purchase, provided they have not been processed or personalised.

• Personalised orders cannot be cancelled once production has started.

If your order has already shipped, it cannot be cancelled but may be eligible for return if it is not personalised.

⸻

6. Payment Policy

We accept all major payment methods listed at checkout.

All payments are secure and encrypted.

Prices are stated in £ currency, inclusive/exclusive of taxes depending on your location.

⸻

7. Terms of Service

By using our website, you agree that you will:

• Provide accurate information

• Not misuse our website

• Not violate any applicable laws

• Not reproduce or steal Peggy & Pip designs, photos, or content

We reserve the right to update these terms at any time.

⸻

8. Customer Service

If you need support, we’re always happy to help.

You can reach us at:

📧 Email: danniisummerfield@icloud.com

We aim to reply within 7 business days.

⸻

9. Faulty or Incorrect Items

If your order arrives damaged, faulty, or incorrect, please contact us within 7 days with photos of the item.

We will offer a replacement or refund depending on the situation.

⸻

10. Contact Information

For any questions about these policies, please contact us at:

📧 danniisummerfield@icloud.com